This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unlocking S5

Ian13
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-03-2021 19:49

on ‎15-03-2021 19:49

I have an Samsung S5 which I want to use with other networks and not just O2.

I asked for an unlocking code and O2 sent an 'unlatching' code. After 2 attempts, it still didn't unlock.


Can O2 offer another code? I think it only has 1 attempt left before it's locked to O2 forever (one wonders why!!)

 

 

Message 1 of 7
941 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 151723 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎15-03-2021 19:52

on ‎15-03-2021 19:52

@Ian13 

Sounds like you have the wrong code.

Guide: Unlocking an O2 phone to use a different SIM card 

Check you submitted the correct IMEI number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
938 Views
0 Kudos

Ian13
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎15-03-2021 19:55

on ‎15-03-2021 19:55

I checked the correct IMEI by resubmitting, and the online service said I had requested the code already.

Message 3 of 7
936 Views
0 Kudos

MI5
Level 94: Supreme
In response to Ian13
  • 151723 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎15-03-2021 19:57

on ‎15-03-2021 19:57

I'll ask @O2Emma to help then @Ian13 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
934 Views
0 Kudos

O2Emma
Former Staff
In response to MI5
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

on ‎15-03-2021 20:00

on ‎15-03-2021 20:00

Hi @MI5 its been awhile lol I will pick it up no probs grin

signature
Message 5 of 7
932 Views
0 Kudos

MI5
Level 94: Supreme
In response to O2Emma
  • 151723 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎15-03-2021 20:00

on ‎15-03-2021 20:00

Thanks @O2Emma yahoo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
929 Views
0 Kudos

O2Emma
Former Staff
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

on ‎15-03-2021 20:01

on ‎15-03-2021 20:01

Hi @Ian13  I will need to private message you to look into it grin

signature
Message 7 of 7
927 Views
0 Kudos
Top Kudoed Authors
View All
Top