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Upgraded tariff but not reflected in data allowance

Hi I need help because I’ve upgraded my tariff to 100GB data 2 days ago. The upgrade is complete but my data allowance is still 0. It has been more Than 24 hours. I don’t have WiFi at home and depend on this data. Bolt ons are soo expensive for the a...

Identity of Incoming Calls Not Showing

I have not been receiving caller ID's on incoming calls for over a month now. I made several calls to the helpline with no resolution and they now tell me that this can only be resolved by a Guru, and have directed me here. I have checked with friend...

Blank red dot on phone and voicemail following change of tariff

I have a Blank red dot appeared on my phone and voicemail (iphone) following change of O2 tariff that will not go away. I have no new or saved voicemails ?

Resolved! New phone, new sim, rollover contract - "emergency calls only"

Hello and thank you in advance of reading about this setback I'm having.I'm a pay monthly customer and recently ordered a new phone, new sim and changing to a more suitable tariff whilst retaining my number.I've got the new sim in the new phone, down...

How to keep your mobile number online form constant error message

Hi. I really hope someone can help. I am a new O2 customer and now have a pac code from Vodafone to enable me to keep my mobile number. I have attempted to fill in the O2 "online form" in the "How to Keep Your Number" tab a total of 8 times now with ...

Are Sim only products suitable for use in 4G router?

Hi Folks - I live in a rural area with poor landline internet and planning to install an external antenna with internal 4G router as the main means of internet access. Are your sim only products suitable for use with the 4G router? I have done the co...

oneplus 8%20pro

Hi.I am looking at the oneplus 8 pro and theres a lot of conjecture about O2 supporting it.Can you clarify the 5G position with this device both now ang going forward please.Thanks.

Resolved! No 4G. Pop up message O2 disabled 4G

Had the above message this morning. Checked O2 for issues in area, none stated, tried to renewable WiFi and 4G calls in settings, unable to do so, says contact carrier?Any help much appreciated.

phone cutting out

As of last night, my phone has started cutting out mid-conversation. Usually after about 40-50 seconds. It's the same if I call out or receive a call. The FaceTime is fine. Any thoughts? (Will I receive the answers via e-mail?). Thank youRupert

Resolved! Unlock Samsung S7

I used to be on O2 (Samsung Galaxy S7 phone). I changed to EE and ported my number when I got a new phone. Because of Coronavirus I am shielded and need to repurpose my old phone to use for work contact. I have a 3 SIM I would like to use but when I ...

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