Get tech support for your O2 issues

Cloning from Huawei to Oppo

I've upgraded from a Huawei P10 Pro to an Oppo Find X2 Pro and I cannot find a way to clone my photos, contacts etc. The Phone Clone app on my Huawei won't work on the Oppo, and the Oppo Clone Phone won't work on the Huawei. Oppo customer service rec...

Spoofing

I got a call from a woman who said I had phoned her daughter. I had not used my phone at all today until then. So it wasn't me. I understand this is called spoofing - someone uses my phone number without permission and it doesn't appear in my list of...

Resolved! calls keep breaking up for 2/3 seconds at a time

At the start of every call and throughout the call it keeps breaking up. No matter where I am or te coverage. Phone relatively new, 3 months, and no damages

Resolved! HUAWEI 4g router drops out

Hi there, I have a HUAWEI 4g Pocket Hotspot that is less than a year old. It keeps either dropping connection or the connection goes very slow. It isn’t a network problem as when I switch to 4g on my phone it works fine.Is there any warranty on this ...

Resolved! Samsung S21 ear buds

Hi I recently purchased the Samsung S21+5G. I have been trying to redeem the Galaxy ear buds but I am being told I do not have supporting documents. Can you advise as to where on my account I will find the correct documents they require.

Resolved! Samsung S21 Ultra screen flickering and glitching

Hi, I received my new Samsung S21 Ultra (Exynos 512 gb) last week and it has a fault with the screen. It first happened a few days after I started using it, then to my relief it stopped. Since two days ago it now happens most of the time, making the ...

Change the network partner in Iraq.

I'm over in Iraq and my phone automatically connects to Asia cell, I need to change this to Zain as Asia cell has no network coverage in my current location. I have attempted to change it in the settings, but have had no luck.Is it possible to do thi...

Resolved! forgotten lock screen password

Hi. I've changed my lockscreen password and before i made a note of it, my session timed out, now i can't get into my phone. Can anyone help me please?

New O2 SIM isn't working after changing from old network

Hi, I recently changed network from a Tesco SIM (that was included as part of a contract to pay off the cost of my phone). Paid off the phone and swapped to O2 over 48 hours ago. Sent the PAC code as part of the process. SIM arrived yesterday and it ...

Bad signal at home all of the sudden

I used to have good signal at home but recently it seems to keep getting worse. Stuck with 1 bar of signal at home now which isnt great. Both myself and my wife are on 02 and both experiencing same issues. Tried the usual steps but still just 1 or if...

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