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Unlocking S5

Ian13
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on ‎15-03-2021 19:49

on ‎15-03-2021 19:49

I have an Samsung S5 which I want to use with other networks and not just O2.

I asked for an unlocking code and O2 sent an 'unlatching' code. After 2 attempts, it still didn't unlock.


Can O2 offer another code? I think it only has 1 attempt left before it's locked to O2 forever (one wonders why!!)

 

 

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MI5
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on ‎15-03-2021 19:52

on ‎15-03-2021 19:52

@Ian13 

Sounds like you have the wrong code.

Guide: Unlocking an O2 phone to use a different SIM card 

Check you submitted the correct IMEI number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ian13
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on ‎15-03-2021 19:55

on ‎15-03-2021 19:55

I checked the correct IMEI by resubmitting, and the online service said I had requested the code already.

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MI5
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on ‎15-03-2021 19:57

on ‎15-03-2021 19:57

I'll ask @O2Emma to help then @Ian13 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Emma
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on ‎15-03-2021 20:00

on ‎15-03-2021 20:00

Hi @MI5 its been awhile lol I will pick it up no probs grin

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MI5
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on ‎15-03-2021 20:00

on ‎15-03-2021 20:00

Thanks @O2Emma yahoo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Emma
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on ‎15-03-2021 20:01

on ‎15-03-2021 20:01

Hi @Ian13  I will need to private message you to look into it grin

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