Unable to recieve phone calls and messages

[ARJ11N]

Hi there. 

Hope someone is able to help me with my issue. I am unable to recieve calls and texts on my android phone for more than a week now. 

I have tried:

- restarted phone

- reset network settings

- disabled voicemail

- do not disturb mode has been disabled

- tried sim card in another phone but the issue remains

- swapped to a new o2 sim.

I am running out of ideas and I have called o2 on a couple of occasions but no luck.

Please can someone help. 

[MI5 · Accepted solution]

@ARJ11N 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Is the network down for me or everyone? 

[Breanna]

Hi @ARJ11N your best bet for a resolution is to keep chasing this up with O2. It may be most convenient to do that through the links from @MI5 above.