Unable to receive texts, calls and no mobile data

[Rikram]

I upgraded my phone on the 25th January 2024 with anew sim card, I have had 4 since, all the bars have been lifted, as I had my old phone stolen on holiday. Since then I've rung up and emailed. There is a ticket on going,  but I have not been able to use my phone for the last 2 weeks and still waiting for a response. Any help on this matter would be appreciated.

[pgn]

Take your phone and some photo ID with you into the nearest O2 Shop, @Rikram - let them sort it out properly for you. You can find out where the nearest O2 Shop to you is here: https://stores.o2.co.uk/

Good luck!

[Rikram]

Hi, I've spent 4 days in o2 shops, they have no idea why it doesn't work.

[MI5]

@Rikram 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

Guide: How to find help & contact O2 

[pgn]

This guide lists bars, several of which are applied to a phone, account and SIM when it is reported stolen, @Rikram - Guide: O2 BARs 

See if it triggers an Aha! moment in your next visit to the O2 Shop.

[Rikram]

All the bars have been lifted, the shop staff have never known such a problem. The investigation is still ongoing with O2. I had a phone call Monday and I was told another team are looking into it. I am hoping it is resolved this week.

[Dave-O2]

Hey @Rikram 

Has this now been sorted?

If not, can you please drop me a PM with your details and i'll check it out. 

[Rikram]

My phone came back to life on Thursday, 4 weeks after my upgrade.