It might be useful to try and keep to 1 thread @kizi so we can keep track of who is helping.
From what I can tell from this thread @O2Georgina was messaging you on Tuesday.
From this thread @O2Lisa was in contact yesterday.
Have you seen their messages and replied? Has there been any contact since?
It might be that they are working on things in the background and you need to give them a couple of days to try and get changes pushed through.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
