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Unable to pass direct debit screenn

Jay27
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Hi,

 

I have been trying to preorder the new ipad, online and via phone, as soon as I get to the direct debit screen the account is validated, I select continue and this error pops up every time, even on the phone they were getting the error

IMG_0568.jpeg

Message 1 of 7
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MI5
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@Jay27 

Have you tried calling sales or going in store?

– message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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Jay27
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Yes, called and got the same issue and in store, I have raised a complaint as no one seems to know what this is😞

Message 3 of 7
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MI5
Level 94: Supreme
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@Jay27 

Someone else had the same issue this week too.

Unfortunately, only O2 can sort it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
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Jay27
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Thanks, any idea who I can contact directly as the CS team didnt have a clue🤔

Message 5 of 7
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MI5
Level 94: Supreme
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@Jay27 

Unfortunately, due to the poop state of O2 currently, all you can do is pester CUSTOMER SERVICE on the various channels until someone responds with some sense.

Guide: How to find help & contact O2 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
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dazzwill
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Exactly the same here. Don't know what they're doing.

Message 7 of 7
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