Unable to pass direct debit screenn

[Jay27]

Hi,

I have been trying to preorder the new ipad, online and via phone, as soon as I get to the direct debit screen the account is validated, I select continue and this error pops up every time, even on the phone they were getting the error

 

[MI5]

@Jay27 

Have you tried calling sales or going in store?

– message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Jay27]

Yes, called and got the same issue and in store, I have raised a complaint as no one seems to know what this is😞

[MI5]

@Jay27 

Someone else had the same issue this week too.

Unfortunately, only O2 can sort it.

[Jay27]

Thanks, any idea who I can contact directly as the CS team didnt have a clue🤔

[MI5]

@Jay27 

Unfortunately, due to the  state of O2 currently, all you can do is pester CUSTOMER SERVICE on the various channels until someone responds with some sense.

Guide: How to find help & contact O2 

[dazzwill]

Exactly the same here. Don't know what they're doing.