Unable to call Spain

[JottyJo]

Hi does anyone know why I can’t call a Spanish number? It just beeps and then cuts off. Thanks in advance! 

[Cleoriff · Accepted solution]

Hi @JottyJo 

You probably have a spend cap on your account. You need to contact O2 to remove it.

Guide: Spend Caps & Charge to Mobile on O2 

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@JottyJo 

Most likely because you have a spend cap or international bar.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.