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The worst buying/checkout process ever?

Haz1
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Been trying to buy a phone all afternoon, but it keeps failing for different reasons. 

 

Firstly, ironically, it fails at the point where they send an authentication code via SMS. However, this relies entirely on O2 coverage not being quite bad, which sadly it is and I don't have a single bar of connection at my home, therefore can't receive the SMS and there is inexplicably no other authentication route (why..?)

 

Secondly, once I've come down from the local mountain having found a bar of signal and received the SMS (without already having been logged out by the system), I then get to the "Proceed to Payment" button. Finally, a new phone. Except it just fails when I press it and has done all afternoon despite my best attempts. "Harry, something went wrong" it tells me very unhelpfully. Do you not want my money?

 

Thirdly, I've now used up my codes apparently, and need to "pop into the store", exactly what I was trying to avoid by ordering online. 

 

 

 

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MI5
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@Haz1 

You can also contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

You can call via Skype Guide: A Guide to Skype 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@Haz1 

You can also contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

You can call via Skype Guide: A Guide to Skype 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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As a point of interest, if O2 reception is that bad why tie yourself into another contract? Or are all networks the same?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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