After O2 cancelled the wrong watch on my account (!), I am unable to setup my watch again.
See error below. I have been on with support who took my watch serial number (?) and reset it then told me to try 24 hours later. I still get the issue.
This happened to me a few years back when trying to reconnect a cancelled watch. Support had no idea at the time. It was O2Sarah or O2Emma who fixed it on the spot.
The error is:
We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08.
Solved! Go to Solution.
No such luck. Still broken.
I’ve been in with O2 many times now, no one knows a thing, they closed my last ticket too - shambles. On with complaints now, but “ our call volumes are high at the moment” <- usual story, not enough staff, quality of support is rubbish. Thinking I may have grounds to cancel and move to EE ….
got through to complaints and the nice lady told
me I needed a new eSIM on my account as the watch was showing no sim and no connection.
2hours later I received a text saying my watch plan was successful and my setup worked.
Solution - if the watch has no sim
and no connection then complaints need to add
your plan back on and that should fix it.
interestingly out of all the support and calls and texts and Twitter messages - this last person in Complaints was able to assess the problem, research the error and fix it.