on 17-10-2023 23:36
After O2 cancelled the wrong watch on my account (!), I am unable to setup my watch again.
See error below. I have been on with support who took my watch serial number (?) and reset it then told me to try 24 hours later. I still get the issue.
This happened to me a few years back when trying to reconnect a cancelled watch. Support had no idea at the time. It was O2Sarah or O2Emma who fixed it on the spot.
help!
paul
The error is:
We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08.
Solved! Go to Solution.
on 03-02-2024 22:51
on 03-02-2024 22:51
I’m having exactly the problem, O2 cancelled my watch connection in error. It was working perfectly with cellular until that point. I’m finally after nearly 5 weeks got through to complaints but the chap is unsure of a fix. Do you happen to remember the lady’s name you spoke to?
on 03-02-2024 23:23
on 03-02-2024 23:23
@Lorraine52 wrote:I’m having exactly the problem, O2 cancelled my watch connection in error. It was working perfectly with cellular until that point. I’m finally after nearly 5 weeks got through to complaints but the chap is unsure of a fix. Do you happen to remember the lady’s name you spoke to?
As per my answer to your question in similar vein on another thread:
Go for it!