After O2 cancelled the wrong watch on my account (!), I am unable to setup my watch again.
See error below. I have been on with support who took my watch serial number (?) and reset it then told me to try 24 hours later. I still get the issue.
This happened to me a few years back when trying to reconnect a cancelled watch. Support had no idea at the time. It was O2Sarah or O2Emma who fixed it on the spot.
The error is:
We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08.
Solved! Go to Solution.
got through to complaints and the nice lady told
me I needed a new eSIM on my account as the watch was showing no sim and no connection.
2hours later I received a text saying my watch plan was successful and my setup worked.
Solution - if the watch has no sim
and no connection then complaints need to add
your plan back on and that should fix it.
interestingly out of all the support and calls and texts and Twitter messages - this last person in Complaints was able to assess the problem, research the error and fix it.
We no longer have the O2 Advisors. Such a shame as they fixed so many issues.
Nowadays you have to rely on O2. You could try an O2 store though. Visit with ID and see if anyone can help. Otherwise
Give O2 a call on 202 or 0344 809 202 (Contract)
Veritas Numquam Perit
@ta88ycat any luck in getting your problem resolved? I have the same issue, which started when I swapped my Apple Watch for a new one. I’ve spoken to several people on 202, exchanged messages with the social media team and even raised an official complaint. I’m two weeks in, and still awaiting the promised call from the ‘technical team’. It seems that the previously employed forum advisors could solve this issue with little effort.
I’m having the same issue since July. It’s now with the communication’s ombudsman, latest was that o2 offered £60….. but then only offered to get ‘someone from technical support’ to call me. They called and went through exactly the same troubleshooting steps as all the others before them. Have rejected the offer and said I need the problem resolving.
i don’t think it will get resolved though! Pointed them at the multiple threads on these forums but o2 cockily said they couldn’t look into any issues on the forums!!