Cellular issue Apple Watch series 9

[LouiseW]

Hi, I have never posted before but this is my last resort. 

I recently got a new cellular Apple watch series 9 from Apple. It works perfectly except for the data. I set the plan up up on the first day I got it, chose the plan, got messaged the contract info all fine. In the watch app it just said ‘activating’ 

2 days later it still says activating. Wasn’t an issue I thought so I just messaged customer support through the app. The man confirmed that there was a technical issue and that he would reset my plan for me, he told me to reset my watch too. So I reset my watch and went to set up mobile data and a new message appeared saying that o2 was in the process of setting up my plan…if i had an issue call 202 with error code reference 08, the man didn’t reset my plan. So I called 202 and they weren’t very helpful and didn’t seem to know how to help me, they said they would email me a phone number to call and guess what they didn’t send the email!

so I am baffled now, if anyone can help me, reset my plan or something, this is all making me to just send the watch back! 

Thanks🙏

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 020

[LouiseW]

Hi I contacted 202 and they are now sending me a physical sim and saying I can convert in into an eSIM for my watch, is this correct? It sounds off

[MI5]

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@LouiseW wrote:

Hi I contacted 202 and they are now sending me a physical sim and saying I can convert in into an eSIM for my watch, is this correct? It sounds off

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[LouiseW]

What?!

[MI5]

Nonsense @LouiseW 

Watch already has an embedded esim - you don't need another.

Make sure they aren't billing you for it too.

[LouiseW]

Calling them back right now🤬🤬

[LouiseW]

Just got off the phone with them, they cancelled the physical sim 👍 but they said they are still sending my original esim via post in 2-3 days, is that true?, why, instead of saying to contact them after 24hrs if I don’t get a text when I set up Apple Watch (and tried to set up the mobile data plan) didn’t it just say that they will ship it to me?!!! None of this is making sense 

[LouiseW]

I need to scan it or something?

[MI5]

@LouiseW 

You don't need another sim of any description.

The watch has a sim already - O2 need to activate it but they are incompetent buffoons.

You can only just keep calling until you get someone with a clue what they are doing.