29-04-2024 18:45
Hi I’ve just had a call from someone asking me to reset a password online so I can receive a new 5g SIM card. Is this a scam call or is this something that O2 are doing
Solved! Go to Solution.
29-04-2024 19:21
It's a well known scam.
Forward the scam number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
Change your O2 password too and any others that use the same details.
Notify your bank if you haven't done so already.
Guide: How to find help & contact O2
29-04-2024 18:51
It's a scam @Carpetvin01 ; O2 rarely 'phone anyone, even when they promise to do so.
I hope that you did not reveal any personal data, passwords or PIN codes ? 👍
29-04-2024 19:21
It's a well known scam.
Forward the scam number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
Change your O2 password too and any others that use the same details.
Notify your bank if you haven't done so already.
Guide: How to find help & contact O2