Subject: Request for Age Restriction removal on www.leaforganics.co.uk

[leaf11]

We have noticed that many customers are experiencing difficulties accessing our website, www.leaforganics.co.uk due to age verification requirements imposed by your network.

We seek your assistance in confirming the website does not include any adult or explicit content on our site.

Could you please remove the age restriction status associated with www.leaforganics.co.uk We want to ensure seamless access for your customers while maintaining compliance with legal and industry standards.

Your prompt attention to this matter is appreciated. Feel free to reach out if further information is required.

[Bambino]

@leaf11 This is not O2. This is a customer community. You need to speak to customer service but I doubt they'll have any clue as to how to address this.
Call 0344 809 0202,  or 0800 032 1402
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Press 2 for Everything Else
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Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
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This is a guide to O2's age restriction: O2 Age restriction: what it is & how to manage it ... - O2 Community

[leaf11]

 I have been going around in circles with them- all the other providers have dealt with it - I will use some of the other options you  have suggested, thank you

[MI5]

@leaf11 

Guidelines are set by the BBFC.

You need to address it with them https://www.bbfc.co.uk/about-classification/mobile-content

[leaf11]

thank you, yes i have email them too 

[Enlli]

I'm afraid this is a customer to customer forum and there is no one here to action your request.

One of our members may know who you should contact.

Assume this restriction is O2 mobile and not Virgin Broadband

[jonsie]

My understanding is that in the UK you need to be 18 years old to buy these products?

Hence the website asks you to confirm you are 18 even on PC

[MI5]

Having looked at the website, it's the customers that need to turn off their age restrictions on their accounts.

I doubt the BBFC will reclassify this type of website.

[jonsie]

No, nor me

[Bambino]

@leaf11 If the other providers have removed their restrictions but O2 hasn't, put a notification on your site with the O2 age restriction link.