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Forum Posts

Resolved! Keep my original number after installing my new sim

I was already an O2 customer but I installed my new O2 sim card last night. This has resulted in me having a new phone number when I had stated I wanted to keep my original number. I had called 202 an hour ago and eventually spoke with someone. She e...

BrianJ by Level 1: Joiner
  • 1065 Views
  • 2 replies
  • 0 kudos

Resolved! Hotspot password

Trying to connect my phone to my smart TVIt's asking for a password I don't know what it is?

Chilli2 by Level 1: Joiner
  • 556 Views
  • 3 replies
  • 0 kudos

WiFi connection

I’m currently in hospital and the NHS WiFi does not work or the reception is very bad and I can’t access the internet. Is there any alternatives that I can use I got a text mentioning I have used 80 per cent of my data and did I want to add a bolt on

Sophs70 by Level 1: Joiner
  • 518 Views
  • 3 replies
  • 0 kudos

Resolved! New mobile hotspot router- trying to swap sim

New mobile hotspot router that I’m trying to add sim to. It’s telling me to swap sim? Yet is new device and new sim with same number. Cannot swap as cannot receive the security message to the device and o2 not giving other options

Leah23 by Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

No signal

My phone is unable to register with a network despite my area being covered by o2, I'm in central Edinburgh.

Nicpip by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to make or recieve phone calls

I'm unable to make or recieve phone calls I'm also unable to access codes These are not being recieved I'm currently paying for a phone which I use for medical interventions That dose not function I'm awaiting a sim after speaking to an o2 responder ...

Jude85 by Level 1: Joiner
  • 722 Views
  • 5 replies
  • 0 kudos

Resolved! New 5G sim card

I just recived anew phone and a new sim card. Is that sim card my old phone number? I want to keep the number.

jmafern by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! Data not fuctioning

Hi my data is not working (as in it says that I have signal but pages and apps using internet won’t load). I’m currently on holiday in Poland.It tells me that I have data allowance left, so I’m not sure why.Please could you help me to identify the is...

Saff by Level 1: Joiner
  • 912 Views
  • 4 replies
  • 0 kudos

still no signal

Week 7.. or is it 8 of no or unusable signal. No access to live chat, even the 'auto assistant' is not working (the links just redirect to the forum.. and yes, tried on different browsers and devices). Still being charged full amount AND there is an ...

Anonymous by Not applicable
  • 1694 Views
  • 16 replies
  • 0 kudos