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Some txt are not being received

StuartDUX
Level 1: Joiner
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Hi, I have found some texts are not being received on my O2 SIM. A friend on Lebara can receive my txt but is unable to get reply to me, and my work mobile (Truphone which uses O2 network) has the same problem i.e. it can receive my txt but the reply does not reach me. Note my partner on Tesco mobile which of course also uses the O2 network can receive and send texts to me, as can daughter and stepdaughter on O2. This has been the case for at least a week and I have rebooted the phone several times. As it only impacts some phones is there an issue with the network or my mobile number registration across some providers? 

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MI5
Level 94: Supreme
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Registered:

@StuartDUX 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@StuartDUX 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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