Solved: Change direct debit

Carol10 · ‎24-01-2023

Moved abroad

Inserted new SIM card into phone
Want to change direct debit details on account

As part of process on My O2 to manage customer details, security code is being sent to UK number which I can’t access

pgn · ‎24-01-2023

Looks like you should contact customer service as they can help with that @Carol10 – message them on Social Media if that works best for you, links just below this post, or call free on +447860980202 (contract) or https://www.o2.co.uk/contactus for more numbers. Good luck!

Links to O2 Social Media Team here

View solution in original post

pgn · ‎24-01-2023

Looks like you should contact customer service as they can help with that @Carol10 – message them on Social Media if that works best for you, links just below this post, or call free on +447860980202 (contract) or https://www.o2.co.uk/contactus for more numbers. Good luck!

Links to O2 Social Media Team here

MI5 · ‎24-01-2023

@Carol10

Payments can only be made from a UK bank account, so if you're trying to change to a foreign one, it won't work anyway.

You can reach the Payment Management team on 0044 800 902 0217.

Skype can be used to dial freephone numbers for free from abroad Guide: A Guide to Skype
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎25-01-2023

Were you able to get in touch with O2 about this @Carol10?

O2

Change direct debit

Daughter can’t call or text me?

eSIM not provisioned

iPhone 16 - Number unavailable for iMessage and Fa...

RCS MESSAGING

No network available in my mobile