Solved: Sim not activated after swap. It has been 3 days.

Paul1610 · ‎22-06-2023

My old sim has been deactivated following the swap, but my new SIM, despite being recognised as an O2 SIM by the phone, has not been activated.

I can't call 202 for help because neither SIM works now.

gmarkj · ‎23-06-2023

You can use Skype to call customer services on 0800 032 1402

Alternatively you can message on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎23-06-2023

You can use Skype to call customer services on 0800 032 1402

Alternatively you can message on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2