09-11-2023 14:46
09-11-2023 15:01
Hi @Mpumelelo
This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202
(or Payment management number -0800 902 0217 )
If you have no access to a phone then use Skype to call 0800 032 1402
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
09-11-2023 15:13
@Mpumelelo Your post makes absolutely no sense, but I'm guessing you don't have any service. If that's the case, see these guides:
How can I sort out my network issues? - o2uk
Why do I have poor coverage indoors? (o2.co.uk)
You can also set up WiFi calling if you have a compatible phone: