Solved: Sim card not recognised

Cynthia1 · ‎06-04-2022

Hi all,

I got a new sim contract with, I just put the simcard in the phone but it's not being recognised.

Do I have to activate it somehow?

Your response is appreciated!

MI5 · ‎06-04-2022

Contract sims are already activated so make sure you are inserting it properly and that your phone is unlocked to use O2 network.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-04-2022

@Cynthia1

Contract sims are already activated so make sure you are inserting it properly and that your phone is unlocked to use O2 network.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-04-2022

Deleted

Veritas Numquam Perit

Cynthia1 · ‎06-04-2022

No, I didn't do sim swap. My old sim is EE

Cleoriff · ‎06-04-2022

@Cynthia1

As you see I deleted my post as I thought that was probably the case when I re-read your post. 😉

Veritas Numquam Perit

O2

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Keep my ee number