Sim Swap

[Katycat789]

Went into my local O2 store as I haven't been receiving texts messages for that past 3 days. They said a new sim should solve my issues. Got given a new sim yesterday with the same number I have been using but it still hasn't activated. It's been 26 hours in total and there's no sign of it moving over. My old sim is still fully functional - I'm guessing the old sim stops receiving signal/stops working once the move is complete? Just wondering if anyone knows why it wouldn't have moved over yet? Any help would be highly appreciated as I need my phone for work related things so the quicker the issues are sorted, the better. Many thanks! 

[MI5]

@Katycat789 

The shop has not done the process correctly so you need to go back to them again.

[jonsie]

As you now have a new sim then you can do the swap yourself

Guide: Sim Swap: a mini guide 2017 update 

You send the text from your original sim

[Katycat789]

Thanks for the link, just a super quick question, am I able to keep the same phone number that currently have by doing this myself? Many thanks 

[Katycat789]

Thanks for your help 

[TallTrees]

As @jonsie 

Told you @Katycat789 

Sim swap 

[MI5 · Accepted solution]

@Katycat789 

A sim swap won't work if the initial attempt in store is still processing.

If not, it should work and yes, you keep the same number.

[Katycat789]

Thank you for the help, really appreciate it! 

[MI5]

You're welcome @Katycat789 

[jonsie]

Hope you are sorted @Katycat789 ?