Signal strength

[MyName739]

Whats going on in DY6 with signal?  Ive missed two important calls due to no signal or loss.  Its been going on for weeks. 

What am I paying for, be easier and cheaper to use a carrier pidgeon 

[madasaf1sh · Accepted solution]

@MyName739 

Have you checked the service status at https://status.o2.co.uk 

If there is a service issue then it can take weeks or months to resolve especially if it includes access, digging things up, spare parts 

Have a look at this guide here Guide: How can I sort out my network issues?  Guide: Is the network down for me or everyone? 

Unfortunately o2 dont guarantee 100% service uptime or coverage as per the T&C's and no network does... 

You can always look at enbaling WiFi Calling on your phone :

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[MyName739]

Already done the above, 

O2 are working on the issue but keep changing the date.

Wifi is on when home but no good if out and about.

Customer service a complete waste of time.

So once again im paying for a service i cant access.

[Enlli]

If at home use WiFi Calling so you can make and receive calls

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[madasaf1sh]

Infrastructure issues can take time to resolve, and unfortunately dates change. 

One option is to pay off your Device / Contract and move networks, but you might be in the same boat...  Always test with some PAYG networks before switching.