cancel
Showing results for 
Search instead for 
Did you mean: 

Share data

KateR
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Hi I have a huawei p smart contract and want to share my data with a huawei y6.  I have gone into my 02 and followed the share data but it wont let me click on my device or my daughters.  There is no live chat available and i cant speak to anyone on the phone.  Can anyone help me, thanks

Message 1 of 9
802 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 144516 Posts
  • 634 Topics
  • 27711 Solutions
Registered:

@KateR 

The device you want to share with needs to be on a sharer plan https://www.o2.co.uk/sharer-plans

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
797 Views

KateR
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Thanks, Ive looked that up but when I see my device and my daughters there is othing for me to tick or open to share it with

Message 3 of 9
787 Views

Cleoriff
Level 94: Supreme
  • 123027 Posts
  • 826 Topics
  • 7471 Solutions
Registered:

@KateR 

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best to call. Or go instore and they will sort it for you

Veritas Numquam Perit

Girl in a jacket
Message 4 of 9
782 Views

MI5
Level 94: Supreme
  • 144516 Posts
  • 634 Topics
  • 27711 Solutions
Registered:

@KateR 

Your tariff needs changing as I mentioned earlier.

Either call customer service or pop in to your local O2 shop for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 9
780 Views

KateR
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Okey doke, thanks

Message 6 of 9
776 Views

gmarkj
Level 66: Unequalled
  • 12083 Posts
  • 94 Topics
  • 1125 Solutions
Registered:
Or you could turn your phones hot spot mode on and tether?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 9
771 Views

MI5
Level 94: Supreme
  • 144516 Posts
  • 634 Topics
  • 27711 Solutions
Registered:

@gmarkj wrote:
Or you could turn your phones hot spot mode on and tether?

Assuming you were in the same room with both phones, yes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 9
768 Views

gmarkj
Level 66: Unequalled
  • 12083 Posts
  • 94 Topics
  • 1125 Solutions
Registered:
Well, close enough to get signal but yes you would need to be reasonably close together!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 9 of 9
765 Views