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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3072 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5098 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16059 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8154 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7519 Views
  • 6 replies
  • 0 kudos

Resolved! Billing

Hi I finished paying for my device last month although my contract isn't up until October but 02 are still going to take the same amount from me next month, is this right?

Jackie2 by Level 1: Joiner
  • 1031 Views
  • 6 replies
  • 0 kudos

Resolved! Email address for Disney plus setup

Hi I’ve tried to redeem my Disney Plus extra and I’ve set the verification code to go to the wrong email address. How can I rectify this?

Nikki1972 by Level 1: Joiner
  • 855 Views
  • 2 replies
  • 0 kudos

Resolved! sim swap

Need help gettind a sim swap. escelate . Ally

AllyG by Level 1: Joiner
  • 2112 Views
  • 7 replies
  • 0 kudos

Scamming

Hi just experiance 2 missed calls.Rang the number back & both say they have not calledAm i being scsmmed ?

Joe62 by Level 1: Joiner
  • 471 Views
  • 3 replies
  • 0 kudos

voicemail

Since i have paid off my device and gone sim only , i have been pestered with voicemail alerts , when i call voicemail there is no new message and no saved message. Can anyone help please

Samsung galaxy s20

Just purchased s20 and im trying to claim my Samsung galaxy buds, got my receipt as I got upgraded in store.

moses by Level 1: Joiner
  • 354 Views
  • 3 replies
  • 0 kudos

Share data

Hi I have a huawei p smart contract and want to share my data with a huawei y6. I have gone into my 02 and followed the share data but it wont let me click on my device or my daughters. There is no live chat available and i cant speak to anyone on th...

KateR by Level 1: Joiner
  • 804 Views
  • 8 replies
  • 0 kudos