Screen faults

[Gena]

I’m having trouble using buttons on the right hand side of my screen, any buttons on that side can’t be pressed, I can take lots and lots of attempts at pressing the letter P or touching the crosses to close something 

[Enlli]

Not much information to go on. 

What make and model would be useful

[MI5]

@Gena 

First thing to try is a reboot.

[Oxonian]

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@Gena wrote:

I’m having trouble using buttons on the right hand side of my screen, any buttons on that side can’t be pressed, I can take lots and lots of attempts at pressing the letter P or touching the crosses to close something 

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Are you using a screen protector @Gena ; if you are, make sure that it is completely flat and that no debris have got between the screen and the protective layer. 👍 

In writing that, I am assuming that it is a mobile 'phone that you are using and not a touch-screen laptop or a tablet ? 

[Gena]

No I don’t have any screen protector on, I have requested a return as I’ve only had the phone 14 days on the 21st so waiting for a return bag and label 

thank you anyway 

Gena

[Oxonian]

That sounds a sensible way forward @Gena ; hadn't realised that it was a new device. 

Good luck. 👍