I keep getting bills by SMS/email for £0 after ending my airtime plan

[Jason701]

Dear o2,

Why am I continually receiving text messages and emails relating to billing, despite the fact I have no active airtime contract with O2? I have received three text messages and have no way of stopping them it seems (no products show under myo2). Please assist.

Regards,

Jason

[Bambino · Accepted solution]

@Jason701 This is not O2. This is a customer community.

Speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)