SIM did not get activated in the shop - does not work
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on 15-12-2024 17:29
I purchased a PRE £10 BIG BUNDLE SIM at Westfield London. Back home I put it in my mobile but it does not work. Went to another O2 shop and they told me that it should have been activated in that shop and they cannot do anything about it.
Bought another £10 SIM in the 2nd shop, they activated it and it worked. How can I get the first SIM activated without travelling back to Westfield?
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15-12-2024 17:34 - edited 15-12-2024 17:36
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15-12-2024 17:34 - edited 15-12-2024 17:36
Just top it up Guide How to Top Up (PAYG)
If you already paid the top up in store, the voucher code is on the receipt.
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on 15-12-2024 17:37
You will need to speak to O2
You can contact O2 Pay As You Go customer service by calling 4445 from your O2 mobile, or 0344 809 0222 from any other line. Customer service is open 8 AM–9 PM Monday–Friday, 8 AM–8 PM on Saturday, and 8 AM–6 PM on Sunday.
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on 15-12-2024 18:18
"Went to another O2 shop...they cannot do anything about it."
Seems the incentivisation of O2 Shop staff to get people to move from PAYG to Contract these days is driving absolutely the wrong type of behaviour 😞
Activating the first SIM will leave you with a month's worth of credit on a SIM with a different number to the second SIM you bought, @Al_58 - if you plan to keep the second number, just use the code on the receipt for the first SIM, as mentioned by @MI5 above, to top-up the second SIM and then discard the first SIM (or pass it to a friend or family member to top-up Guide How to Top Up (PAYG) and use in any O2-compatible phone they have).
If there is no £10 code on the receipt for the first SIM, then yes, go the 4445 route as advised by @Enlli above.
This whole charade is symptomatic of O2's fragmented support model these days, sadly. I can tag in @Dave-O2 (the Forum Manager) and @Kei-M_O2 (the current covering Forum Manager) to see if there is any feedback to be given to the staff in the first store you visited, @Al_58
Thanks for persisting and welcome to O2.
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on 15-12-2024 18:39
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on 15-12-2024 18:39
@pgn wrote:
This whole charade is symptomatic of O2's fragmented support model these days, sadly. I can tag in @Dave-O2 (the Forum Manager) and @Kei-M_O2 (the current covering Forum Manager) to see if there is any feedback to be given to the staff in the first store you visited, @Al_58
Note however that neither of the O2 employees will see the post before the new year.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-12-2024 19:03
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on 15-12-2024 19:03
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on 06-01-2025 13:16
Thanks for the tag @pgn
@Al_58 Can you please drop me a PM with some further details, including the number linked to the SIM you're currently using?
If you've not had a chance to use the £10 linked to the original SIM, I'll look at getting this credited to the number you're using?
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