SIM card faulty

[nicolepicnic]

I just tried to switch phones form a iPhone XR to a iPhone 13 and removed the sim from old phone, its bent and now wont go in new phone or old phone

[madasaf1sh · Accepted solution]

@nicolepicnic 

You have 2 options

1. Take Photo ID and visit your local o2 store, and they can sort out a replacement sim. this is the quickest way

2. Call Customer services on 0344 809 0202 and they will post on out to you to arrive in 3-5 Working days

[Enlli]

Two Options 

1.Go to an O2 store with photo ID and they will replace it there and then

2. Contact customer services to send out a replacement 

Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you.