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Forum Posts

Resolved! How to cancel bolt on

I have used all my data and I thought getting bolt on would give me extra data but it hasn’t I’m trying to cancel but don’t know how

Annie121 by Level 1: Joiner
  • 774 Views
  • 1 replies
  • 0 kudos

How do I get my old number back?

I changed to O2 earlier this month and specifically stated that I wanted to keep my number. They've issued me with a new number. This has left me unable to access my online banking due to not receiving the verification codes. When I rang them up, the...

Liam95 by Level 1: Joiner
  • 5441 Views
  • 9 replies
  • 0 kudos

Resolved! Top Up

I just tried to top up with a new card for £10 I got an error message saying payment was not accepted after I had verified the card with a card reader I then used a card previously accepted again for £10 . this was accepted without verification . Whe...

Resolved! Sim Card Sent to Wrong Address so Can’t Access Anything

Hello, I was hoping for a bit of help. I have been moved from Virgin Media to O2 and my SIM card was sent to the wrong address. As a result, I am not able to make my MyO2 account (it asks for a code that is texted over, which I can’t access). The onl...

NoSim101 by Level 1: Joiner
  • 729 Views
  • 2 replies
  • 0 kudos

Resolved! My SIM card hasn’t activated

My SIM card has not activated its nearly been 24 hours but the problem is that I did have 4G and signal it’s just my phone wouldn’t ring but now I don’t have any service at all

Joshhurst1 by Level 1: Joiner
  • 14300 Views
  • 3 replies
  • 0 kudos

WiFi Signal

My WiFi signal keeps dropping every few seconds. My tablet doesn't do this. How can I establish if it's my phone, or my wifi? It's driving me mad.

Robm1955 by Level 1: Joiner
  • 1078 Views
  • 6 replies
  • 0 kudos

Resolved! No access to data abroad

We are on hols in Marakkesh. My wife’s data works well but mine doesn’t work. We are both on O2.I checked myO2 and I have plenty of data allowance left. how can I unblock access to data?