SIM 1 not allowed

[ADF]

I have put a new replacement SIM into my Motorola G50 but the message SIM 1 not allowed comes up. How can I deal with this?

[TallTrees · Accepted solution]

Hello, welcome to the o2 Community 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Breanna]

Hi @ADF were you able to get in touch with O2 about this?

[ADF]

Yes. I have had daily contact throughout all of last week