Solved: Refresh and trade in

Zimby · ‎26-02-2022

I have just upgraded to the Samsung S22 Ultra, and arranged a tariff reduction for my Samsung S20+ 5G, which I have 14 days to return.

After ordering my new phone I was informed it was out of stock.

What happens with my tariff reduction if my newphone does not arrive within 14 days as I can't return my old phone until I have the new phone?

MI5 · ‎26-02-2022

@Zimby

The 14 day period is the guarantee of the trade in value offered.

If received after 14 days the device value will be reassessed.

https://community.o2.co.uk/t5/Welcome-News/A-new-way-to-use-O2-Recycle/m-p/1485511#M36308

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-02-2022

@Zimby

The 14 day period is the guarantee of the trade in value offered.

If received after 14 days the device value will be reassessed.

https://community.o2.co.uk/t5/Welcome-News/A-new-way-to-use-O2-Recycle/m-p/1485511#M36308

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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