RCS Issues since moving from Virgin

[Lambie]

Hi,

I was with Virgin and always used the chat features / RCS on my samsung. My partner also always has this on and he to was on Virgin.

My partner was moved to O2 from Virgin a few weeks before me. From the first day he moved over 90% of the time the messages I sent wouldn't go through as he apparently wasn't online. He was. This did not happen at all before this.

A few weeks later I got moved over and the same day my mother called me as she had been trying to text me but they weren't going through as I apparently wasn't online (shes on three by the way)... My partner the same day started having the same issue for me and its a nightmare for us both as we are getting this constantly when texting each other? We have figured out though if we send a sms after the RCS one the message sent as a RCS gets delivered and then its fine for that moment in time to use or if we become active on our phone texts sent as RCS to us then get delivered, its as if when we are active on the phone then the internet / data is working but if we aren't using our phone then its not running???

This never ever happened for either of us before getting moved onto O2 and being sent the welcome texts. Am I missing something? can anyone help?

[Cleoriff · Accepted solution]

@Lambie 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Lambie]

Hi Cleoriff, if you think that only O2 can deal with this by accessing my account what is it you think may be the problem? I take it my partner should also call O2 as he has his own account

[Cleoriff]

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@Lambie wrote:

Hi Cleoriff, if you think that only O2 can deal with this by accessing my account what is it you think may be the problem? I take it my partner should also call O2 as he has his own account

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I don't know what the problem is @Lambie. I'm a member like yourself. This is a community led forum.

As for your husband phoning O2 as well, I'm sure you can mention that he has the same problem. It will be up to O2 as to whether they ask to speak to him if he's the account holder.