Problems with O2

[Kmccrthy]

I have a few issues.

1) my voicemail doesn’t work and I can not play back my messages. Never had this problem on previous contract/handset

2) my 5g is terrible in most places. My partner is on a different network and always has 5g

3) I can’t login to the O2 app even though I’ve tried resetting details many times

[Bambino]

@Kmccrthy See these guides:

All you need to know about O2 Voicemail 901. - O2 Community

How can I sort out my network issues? - o2uk

Why do I have poor coverage indoors? (o2.co.uk)

Wifi and 4G Calling explained | O2

How to find help & contact O2: A Guide - O2 Community

[Enlli]

5G is extremely patchy with O2. I'm on holiday in the south West. I'm more likely to see 5G on my EE SIM than my O2 one. 

[Oxonian]

@Kmccrthy 

As far as your third question is concerned regarding the O2 app, you will appreciate that this is a customer to customer community, not O2, so we can offer advice but cannot access your account. 

I suggest that you try online at :-

https://mymobile.o2.co.uk/

You can also try deleting the app, rebooting your 'phone and then reinstalling the latest version of the app.

If those suggestions do not work, you need to contact O2. The UK-based social media teams have a good reputation for problem-solving :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

A more complete contact list is in :-

Guide: How to find help & contact O2