Problems porting in number.

[Kamal80]

Trying to port in my number from SKY to O2. It keeps failing with the following error "Phone Number is in inappropriate state (Soft-reserved)". O2 has escalated it to the porting expert team.

Don't have a clue what this means. Anyone have any ideas?

Porting in 3 numbers. 2 of them went through fine. It's just the one that's causing problems.

Thanks

[MI5]

Seems like an issue that has been going on for a while @Kamal80 

https://community.o2.co.uk/t5/Tech-Support/2-different-PAC-codes-same-error-on-both/td-p/1735561

[gmarkj]

Do you have a balance on a handset left to pay @Kamal80 ?

[Kamal80]

No I haven’t. This is a sim only deal. My contract with SKY is also sim only.

[garetc]

Is it a memorable or 'premium' number @Kamal80 ?

[Kamal80]

No its not.

I’ve been using live chat. Should I try calling?

[Oxonian]

I suggest that you @Kamal80 message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems. 👍

[gmarkj]

---

@Kamal80 wrote:

No its not.

I’ve been using live chat. Should I try calling?

---

Calling or social media would be recommended @Kamal80 - live chat are known to be a last resort on the community!