Previous o2 customer

[Nic85]

I have been an o2 customer since January 2021. I lost my phone in may this year and called support to change my number to the phone I had lost. This never got changed so I spoke to support and explained that I was happy to keep my number but could I still couldn’t get my 10% back on top ups after being told I would,im still only getting 5%. And now I’ve bought a bolt on but instead of telling me it had ran out I was automatically charged £2 which has left me without enough credit to buy another bolt on. Seriously considering leaving o2 as I don’t seem to be getting any decent help after being an customer for most of the last decade. 

[pgn · Accepted solution]

You need to remove the recurring bolt-on, and be sure to only use the one-time snacking bolt-ons if it was a data bolt-on you purchased. This may not be possible in your MyO2.

To get your 5% vs 10% problem checked will also need a call to O2, on 4445 or via Social Media, links below this post. Good luck!