on 26-07-2024 16:31
Hi, I have just received a phone call saying there was a problem with my sim card following the merger of o2 and virgin. I felt uncomfortable with how this was going so I hung up and decided to contact yourselves this way as I feel better knowing its coming from a legitimate source could you please tell me if this was a scam? Or if I do need to speak to someone about this.
Thanks
on 26-07-2024 17:13
As a customer only Community all we can say it is one of the scams that is presently doing the rounds.
Phishing, Smishing & Scams. Latest info & advice.
Guide: How to find help & contact O2
on 26-07-2024 17:13
on 26-07-2024 17:13
this will 100% be a scam do not give them any personal information and report the number to 7726. Also have a look at this guide Phishing, Smishing & Scams. Latest info & advice.
if they call back, just answer the phone and block the number on your phone
on 26-07-2024 17:19
@SarahJayne You can block the number that called you, or any number you think may be suspicious.
How to block a number: