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Voicemail on O2

MartinP
Level 1: Joiner
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I want to ask 2 questions about Voicemail and O2.

1) I want a visual notification of voicemail messages on my phone - a Samsung S20 but cannot find how to do it. If it is not possible that leads me to 

2) How do I disable voicemail on my phone?

I am missing crucial messages because I cannot see there are messages for me, apart from a tiny symbol in the notification bar at the top of the phone.

I wanted to speak to O2 customer services but that all seems to have been withdrawn in favour of a chat bot.

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Bambino
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