Porting number

[John_Clery]

I went through the porting process online after being moved to O2 by Virgin and have not received any transfer date nor even an acknowledment that it is being ported. All I have is access to my unwanted O2 number and none to my old wanted number. Amazon are in a loop on a confirmation number sent to me old wanted number.

[Enlli]

As we are all customers her, like yourself it sounds you need to get someone from O2 to access your account.

If it is easer

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or ring 202 from your handset

[gmarkj]

If you have not got a date to the number you want to keep confirming the move, follow the process in the guide below @John_Clery 

Guide: Migration & porting into O2  

If you got the text, and the old sim has gone dead but the number is not on the new sim, contact o2 customer services to find out what is going on.

If you still have issues, then come back and we can suggest how else to get help.

[John_Clery]

Thanks for the suggestions, messaged on Facebook at 14:20 hrs yesterday, today at 10:00hrs no response. i don't have twitter or instagram. I am loathe to phone as I had a heart attack and at 76 yo I find these type of phone calls quite stressful but there may be no alternative.

[Enlli]

@John_Clery Hope it works out. But as suggested come back if it doesn't 

Just to say that porting does not take place over the weekend. So Monday is the earliest this can now be done.

[gmarkj]

Given your issues and circumstances @John_Clery I'll see if the community advisors can offer some assistance...

Can you work some magic please @O2Sarah- @O2Ellie ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@John_Clery I will send you a private message so we can check your port status. 

[John_Clery]

Thanks to everyone who commented. O2Sarah has solved my problem. Thanks Sarah

[John_Clery]

Hi Sarah,

I now have a problem with the 12 months free Disney extra promised when I signed over from Virgin. I did not receive an email which is stated that would normally be received in 24-48 hours.  have a good weekend and hope to hear from you Monday.

[MI5]

@John_Clery 

How to redeem here Guide: Adding and removing O2 Extras