Porting number from Virgin to O2 – Still SPLIT PORT after 10 days! [Business Customer]

[Supertanker]

So the port from Virgin to O2 was supposed to happen 10 days ago which it partly did, but I call out on the O2 Phone/SIM, but only receive calls on the old Virgin Phone/SIM. I've been speaking to support every day, who tell me the technicians will resolve this within 4 hours – every day! Frustrating. 3 days ago, I asked this to be escalated (again) and apparently it has been, but still not resolved. I was told I'd be kept updated via email, but I haven't received anything. It's crazy that I have to carry 2 phones with me and that VM/O2, a merged company, can't sort this out.

I'm new here, so can anyone tell me if technical support read these post and is there a way to tag them in?

[Sorry for duplication, posted this first in "Business Customers", but prob better here]  

[Supertanker]

Just seen the pinned post about advisors rota, so tagging them in:

@O2MichaelE 

@O2KyleW 

[Supertanker]

For Monday's shifts: @O2Sarah- @O2Ryan or@O2Emma can you help please? My patience is wearing very thin

[Supertanker]

@O2Ryan

[Supertanker]

@O2Sarah- 

[gmarkj]

If you are a business customer then you need to get in touch with the business customer services team @Supertanker 
The only way we know of is to call 8002 from your o2 phone.

Not sure if the community advisors can see business accounts...

[Supertanker]

Thanks for the reply. I get nowhere when I call - same response every time – even after escalating. That's why I tried here. I hoped the advisors may be able to nudge someone. Thinking of cancelling my contract.

[Supertanker · Accepted solution]

It took 14 days, but this has finally been resolved 🙂