Porting from three

[Pob75]

I received my new sim on Sunday and when I did the order gave o2 my pac code.

we are now at Thursday and neither of the numbers work

I can call out on the old number (ported over) but when you call the number  it goes to an automated service

i have an iPhone 10s - I’ve tried everything o2 has asked me to do and still nothing.

the o2 chat service is horrendous and after an hour on the phone to them we ar e no closer SO I thought someone here might have an inkling as to what has happened 

[gmarkj]

When you say neither number works, do you mean that both sims have no signal @Pob75 ?

Unfortunately o2's system struggles with PAC codes given at time of ordering.

Try submitting it again (form in link below).

Guide: Migration & porting into O2  

[Pob75]

We think it’s a problem with the SIM card, we have already done wha t you’ve suggested unfortunately.

when network settings are deleted or reset it reverts back to the o2 temporary number