Ported number from EE to O2 and not receiving 2FA / Verification SMS messages / texts

[Vazzer]

Hi, I hope someone from Tech Support can help me on here because the normal routes have proved fruitless so far. I've moved to the O2 network from EE with a new phone and I'm having trouble with the number port. After the port, calls seem to be working fine, texts from individuals and O2 seem to be working but verification SMS texts from e.g banks, NHS, TfL, HMRC aren't coming through which is making app migration and accessing services painful.

I called O2 on 202 (live chat fails to launch) and I was told my phone wasn't working after some other basic checks and I was told to call the manufacturer. I didn't accept since there are reports of this issue all over the forum indicating an incomplete port. They said I would need to wait up to 5 days for a response from a back-end team but I'd be grateful an O2 tech can pick this up and check for me or if there are any settings on my account that need to be modified.

Thank you.

[Dave-O2]

Thanks for the tag @Vazzer 

@Gkadam, @SnoopyLucy Please drop me a PM with your mobile numbers and i can certainly take a closer look, just to set an expectation i might not be able to fix this instantly, however i can push this along if needed 👍

[Gkadam]

Thank you @Vazzer for the update, glad it's been sorted for you.

Thank you @Dave-O2 for helping. Have sent you a PM.

[Dave-O2]

Afternoon @Gkadam 

I have your PM & i'll be back in touch as soon as possible 👍

[Gkadam]

Just a huge shout out to @Dave-O2! took less than 2 weeks and the issue is sorted now 

[PEEJ]

@Dave-O2 can you possibly help me? I ported my number from EE to O2 and also have the same problem recieving 2FA SMS messages. How best can I PM you with my details. I have a CIT ticket open as well.

[Enlli]

@PEEJ Dave will respond here.

To PM him, click on his name highlighted in you post and choose Send Message

[Dave-O2]

Morning @PEEJ 

I can see you've dropped me a PM with the details, i'll be back in touch as soon as i can 😊

[ZombieQueen]

Hi, 

I'm having problems with Verification texts. Initially I had problems with iMessage and FaceTime not verifying but that sorted itself out after an on/off again.

I’m probably jumping the gun as I only ported over today. I have a ticket number from live chat. 
As a side note the device and IMEI are wrong in device details.

[pgn]

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@ZombieQueen wrote:

Hi, 

I'm having problems with Verification texts. Initially I had problems with iMessage and FaceTime not verifying but that sorted itself out after an on/off again.

I’m probably jumping the gun as I only ported over today. I have a ticket number from live chat. 
As a side note the device and IMEI are wrong in device details.

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It does take O2's systems a few days, certainly at least overnight, to get the details in your MyO2 device details close to correct - check again on Thursday.

A reset of your network settings should force your handset to read the values from your new O2 SIM into the phone, removing any traces of your pre-PAC carrier, @ZombieQueen.

[ZombieQueen]

Thank you so much for your help.

The device and IMEI updated overnight, and I’ve had a couple of codes through successfully today.

Thanks again, it’s appreciated.