Ported number from EE to O2 and not receiving 2FA / Verification SMS messages / texts

[Vazzer]

Hi, I hope someone from Tech Support can help me on here because the normal routes have proved fruitless so far. I've moved to the O2 network from EE with a new phone and I'm having trouble with the number port. After the port, calls seem to be working fine, texts from individuals and O2 seem to be working but verification SMS texts from e.g banks, NHS, TfL, HMRC aren't coming through which is making app migration and accessing services painful.

I called O2 on 202 (live chat fails to launch) and I was told my phone wasn't working after some other basic checks and I was told to call the manufacturer. I didn't accept since there are reports of this issue all over the forum indicating an incomplete port. They said I would need to wait up to 5 days for a response from a back-end team but I'd be grateful an O2 tech can pick this up and check for me or if there are any settings on my account that need to be modified.

Thank you.

[pgn]

You are welcome @ZombieQueen - and welcome to O2. 👍🏼

[Fojo]

How do I send you a PM Dave?. I recently ported my number also and can't receive SMS verification messages from my bank specifically. I am receiving them from elsewhere 

[Fojo]

@Dave-O2 

[pgn]

Sending a PM to @Dave-O2 - click on his name here at left, then:

[Fojo]

Thank you kindly 

[Dave-O2]

Morning @Fojo 

I have your latest PM and i'll be back in touch as soon as possible 👍