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Phone screen is 'frozen'

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MargyFargy
Level 1: Joiner
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Registered:

‎04-03-2022 18:15

‎04-03-2022 18:15

My Samsung phone screen is 'frozen'.  I know the solution is to hold two side keys down together to force it to restart but I can't remember which two.  Help, please.

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madasaf1sh
Level 78: King of Kings
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‎04-03-2022 18:34

‎04-03-2022 18:34

@MargyFargy 

 

  1. Press the Volume Down button and the Power key at the same time, and hold them both for 8 seconds.
  2. If your device is powered on, it will shut off and power back up. But if it’s already powered down, it will just boot up. ...
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 11867 Posts
  • 65 Topics
  • 3198 Solutions
Registered:

‎04-03-2022 18:34

‎04-03-2022 18:34

@MargyFargy 

 

  1. Press the Volume Down button and the Power key at the same time, and hold them both for 8 seconds.
  2. If your device is powered on, it will shut off and power back up. But if it’s already powered down, it will just boot up. ...
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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