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Phone not working properly

KarolinaPrz
Level 1: Joiner
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My phone has been terrible recently, I pay so much money because my bills have been increased yet I can’t use my phone to its full capacity. When I make a call it pretty almost every time fails, the internet connection is bad. Pages won’t load, messages won’t send, what’s happening  

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gmarkj
Level 66: Unequalled
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Check and see if any of the advice in the guide below helps @KarolinaPrz 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Some other things to try :

  • putting your sim in another phone (if it works ok, the issue is with your phone)
  • putting another sim in your phone (if that works, then it might be an issue with your sim)
  • getting a new sim (either by calling customer services, or visiting your local o2 store with photo ID)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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