Phone Upgrade

[Deirdra]

Hi, I’ve just got my new upgraded phone. When selecting my package I selected an eSIM. I’ve just set up my phone and it’s saying my old phone isn’t compatible for an eSIM so I currently have no network. Can you help me with this please

[Enlli]

Does the old plastic SIM still work if you put it in the new phone?

If so start with that

[lauadd1]

This is exactly the position I am in. two weeks later and lots of calls plus a visit to the shop and still have a new phone that I am unable to use. My advice if your account is not processing is to go to a shop and try and get a plastic SIM. If your my o2 account is processing then goodluck.

[Enlli]

If you are only using one network, stick to plastic. Easier to swap your SIM into another phone if things go wrong.

[ShurajV]

I’ve got this issue. My order is “processing” for 10 days now. 

what a rubbish company o2 is. I even tried to cancel the contract and they said it’s impossible as the order is still processing. Shameful. 

did you get yours fixed? I’m on day 13 now 

[lauadd1]

No I haven't managed to sort and I tried to just cancel the contract too. I mam now trying the social media channels to see if they can help. 

[ShurajV]

I went in store and they turned me away, I’ll now do the social media route. Let’s keep each other posted 👍🏾

[lauadd1]

Have you got any further? Day 15 without the problem being resolved