on 12-09-2024 09:57
Hi,
So I've just placed a claim with o2 insure and I chose the replacement option - there wasn't an option to select a specific phone...so does anyone know what the replacement is? Is it just an exact copy of the current phone you've got? I'd assume so, given you don't get to choose.
Cheers!
on 12-09-2024 10:32
The terms and conditions (Ts & Cs) normally say a phone of similar specification @Jon-Jo - so that might be the same make/model but a different colour for instance.
It also depends on what phones they "have in stock".
https://www.o2.co.uk/help/digital-services/o2-insurance
If you want to find out for sure, you need to speak to customer services.
Message them on Social Media; Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here