Phone Replacement with o2 insure

[Jon-Jo]

Hi,

So I've just placed a claim with o2 insure and I chose the replacement option - there wasn't an option to select a specific phone...so does anyone know what the replacement is? Is it just an exact copy of the current phone you've got? I'd assume so, given you don't get to choose.

Cheers!

[gmarkj]

The terms and conditions (Ts & Cs) normally say a phone of similar specification @Jon-Jo - so that might be the same make/model but a different colour for instance.

It also depends on what phones they "have in stock".

https://www.o2.co.uk/help/digital-services/o2-insurance 

If you want to find out for sure, you need to speak to customer services.

Message them on Social Media; Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202