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Phone Account- Names incorrect and no longer can see two contracts im paying in my name

karlodude
Level 1: Joiner
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on ‎02-07-2024 10:23

on ‎02-07-2024 10:23

I have an on going issue, at some point o2 in the most of gracious ways has split my account into two, in doing so im paying for 2 contracts in 2 different accounts, neither under my name, i have lost access to everything im paying for and cant do anything with them. 

 

I need a solution as this has been reported to them 6 months ago and still nothing has been done about it complaint after complaint.

 

What does it take to get this resolved, the person in charge of my account is nothing to do with me. 

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MI5
Level 94: Supreme
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on ‎02-07-2024 11:39

on ‎02-07-2024 11:39

@karlodude 

Only O2 can fix this, not us customers here, sorry.

All ways here Guide: How to find help & contact O2 

Try the social media teams.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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