No service after tariff upgrade

[Lile97]

Just seen this and the same thing just happened to me! 

Now I'm stuck in this endless circle of going into the app - going to the chat button, it opens a browser, the browser sends me back to the app, but that doesn't seem to work. 
When I tell the virtual assistant the app doesn't work it says to call the hotline! 
Well I can't because I don't have any signal! 
The most frustrating thing ever! 

[pgn]

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@Lile97 wrote:

Just seen this and the same thing just happened to me! 

Now I'm stuck in this endless circle of going into the app - going to the chat button, it opens a browser, the browser sends me back to the app, but that doesn't seem to work. 
When I tell the virtual assistant the app doesn't work it says to call the hotline! 
Well I can't because I don't have any signal! 
The most frustrating thing ever! 

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Contact O2 via Social Media, all the ways in the link just below, @Lile97 

Flagged to move this post off an old thread into its own topic so others see your plight and can offer advice.

[MI5]

@Lile97 

You can call using Skype Guide: A Guide to Skype 

Free 0800 number included in guide which is 0800 032 1402